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Cancellation Policy

Thank you for choosing Roots & Belonging Mental Health & Consulting. To ensure that we can accommodate all our clients effectively, please review our cancellation policy below: 1. Advance Notice: We require a minimum of 48 hours’ notice for any cancellations or rescheduling requests. You can easily update your appointment details through your account on our booking platform, or call our office at 1 403 461 3468. 2. Cancellation Fee: Appointments canceled with less than 48 hours’ notice will incur a cancellation fee equivalent to the full appointment fee. This fee will be processed automatically. 3. No-Shows: If you miss your scheduled appointment without prior notice, the full appointment fee will be charged. 4. How to Cancel or Reschedule: Please manage your appointments directly through your account. If you encounter any issues, contact our support team for assistance. 5. Exceptional Circumstances: We understand that emergencies can happen. If you are facing unforeseen circumstances, please contact us immediately so we can discuss your options on a case-by-case basis. Policy Updates: Roots & Belonging reserves the right to update this cancellation policy. Any changes will be communicated through our booking platform prior to taking effect. By booking an appointment with Roots & Belonging, you agree to abide by the terms outlined in this cancellation policy. We appreciate your understanding and cooperation.

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